Refund & Returns Policy

1. 30-Day Return Guarantee

We want you to love using your Focuso timer. If it doesn't fit your workflow or you change your mind, you can return your item within 30 days of receiving your delivery for a full refund.

2. Return Conditions

To qualify for a refund under our 30-day policy:

• The timer must be in clean, like-new condition.
• The item should include its original packaging and all included parts.
• Proof of purchase (your order confirmation email or order number) must be provided.

3. How to Start a Return

Starting a return is simple:

1. Send an email to hello@focuso.co.uk with your order number and reason for return.
2. Our team will reply within 24 business hours with the UK return address and instructions.
3. Package your timer securely and post it back to our UK address.

4. Damaged or Faulty Items

Every Focuso timer is inspected before dispatch. In the unlikely event that your timer arrives damaged or develops a mechanical fault, please contact us within 14 days of delivery with photos or a short video. We will immediately arrange a free replacement or full refund.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you by email. Approved refunds are credited to your original payment method (Stripe, card, Apple Pay) within 3 to 5 business days.

6. Return Postage

For standard remorse returns, the customer is responsible for return postage. If the item is faulty or incorrect, Focuso will cover all return shipping costs.